We have recently spoken with quite a number of businesses in highly regulated industries:
- Oil and Gas Exploration
- HealthCare
- Finance
as well as large groups of users in the public sector — state and local government offices as well as federal agencies. We have noted that where a governance policy has been effected (fortunately this is the case for the majority of groups with which we have spoken), the edict has been to reserve design and collaborate permissions to a reduced subset of the organization, generally 5 – 10% of the users. The remaining users have limited permissions, generally performing very simple, safe tasks outside the range of activity that can lead to security vulnerabilities, etc.
For most of these cases we recommend our SP101 – The Basics: SharePoint 2010 End User Training for Readers, Members & Subsite Owners. Most of the contacts with whom we have spoken on this topic have affirmed that this set of video tutorials more than satisfies training requirements for users with quite limited permissions as well as the training content most likely to be required by those individuals within these organizations with design and collaborate permissions.
With regard to organizations that have standardized on SharePoint Designer 2010 and/or InfoPath 2010, we have recommended that purchases of one or both of our video training DVDs on this subject be included and, specifically, purchases at the enterprise level. We’ve mad this further recommendation in response to the interest we’ve heard these organizations express in provisioning all required training content locally, within an Intranet (perhaps within Productivity Hub) environment. This type of purchase affords our customer the ability to pick and choose just the right content from any of our tutorial sets for inclusion in an overall training content plan.
An organization outfitted with three levels of video tutorial content for SharePoint 2010 is in a most favorable position to realize substantial cost savings with regard to the support and mentoring requirement for the same community. Our discussions with these organizations have indicated that the support and mentoring demands are otherwise quite high and costly. When compared with the actual acquisition cost for our content an opportunity generally arises to entirely recoup any/all capital cost within a year or less of purchase. A prompt return on investment certainly makes lots of sense, especially in 2012, when greater scrutiny is, typically, been exercised over IT purchases.
We are most interested in hearing from businesses that share our point of view. If you have metrics on the cost of support and mentoring for your organization and would like to see a substantial reduction in this type of overhead, then please let us know. You may reach us at (630) 786-7026, or Contact Us to further a discussion about our video training content.
As ever, use this link to place an order for an annual subscription to SharePoint-Videos instructional content
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